Refund Policy

Refund Policy is the part of the Service use conditions.

When You purchase the credit packages for the service use, the payment for the credits is performed via the processing service MultiCards Online Payments, which, in its turn, transfers this information to us. After the credit package purchase the service internal currency is transferred to your account. Every time you use our paid services, the system deducts their cost from your credit account, but not from your credit card. That is, for each letter sent by you, for each minute of being in an active chat, for gifts given to interlocutors and requesting their contact information the corresponding number of credits is written off from your account.

The cost of services can be changed at any time.

IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS POLICY, DO NOT CLICK THE "REGISTER" BUTTON OR, IF YOU ARE ALREADY THE SERVICE USER, TERMINATE THE PARTICIPATION IN THE SERVICE!

Each user has the right to demand repayment of credits or money.

IMPORTANT! Administration of Murmur reserves the right to the final and conclusive decision on the crediting and/or reimbursement of credits and/or cash. Administration may refuse to refund and/or accrue the credits and/or money with or without notification on the reasons for such a decision.

Administration is not responsible for refusing to reimburse and/or accrue the credits and/or money.

Unused credits that have been canceled are not subject to reimbursement, 365 days after the date of their purchase based on inactivity of the profile during this period.

1. Return of credits to your profile

   1. Return of credits to your credit is possible in the cases specified in the Terms of Use.

      Return of credits is also possible if you are faced with their loss because of errors on the service. This fact should be confirmed on the basis of the evidence provided by you and an internal investigation conducted by the administration of the service.

      Credit repayment is possible in case if, for any reason, the gift chosen by you cannot be delivered to the user.

      If the gift was not sent, or the user selected by you refused this gift, or you personally refused this gift before sending, it is possible to refund the credits in full to your account, and if the gift was sent but not delivered, then partial credit compensation is possible. You will be informed of such cases no later than 10 days from the date of sending the gift.

      If the gift has not yet been sent, it is possible to refuse to send the gift you ordered by means of the feedback form.

      Please pay attention to the fact that if the gift you have chosen was delivered to the user you choose in integrity and safety, you can not claim a refund for the value of this gift.

      Credit repayment is possible if, for any reason, you were refused to get access to the contact information of the user you selected, herewith all the rules of service were observed on your part.

      You will be informed of such cases no later than 10 days from the date of sending the request for contact information.

      Credit repayment is possible if you suspect that one of the participants has deceived you (in this case you should file a complaint and provide reasoned evidence). The service can partially or completely reimburse the credits you have spent on communication with this participant, if your application is confirmed by the result of the investigation. The investigation is conducted by the administration of service Murmur.

      Credits can be returned under any other circumstances that you described and sent through the application form, after the validity of your claim is confirmed by the result of the investigation. The investigation is conducted by the administration of service Murmur.

2. Bonus credits accrual

   1. Murmur can conduct promotional and promotional activities without the consent of this fact with users, with or without notice, because of which additional (bonus) credits will be credited to accounts of all or part of users without charging fees.

      Also, Murmur reserves the right unilaterally, without agreeing this fact with users, with or without notice, to set a discount on the cost of credit packages, as well as the right to charge additional credits without charging fee for them, for the commission of certain actions by the participants (for example, for purchasing an auction credit package).

3. Money refund

   1. If you chose to delete your Murmur account and at the same time did not violate any provisions and rules of using Murmur service for the entire use period of the service, you can be reimbursed by unused credits in money equivalent less commission and costs of the processing service MultiCards Online Payments, if 365 days have not passed since the moment of their purchase.

      The decision on compensation and the final amount of compensation is established by the administration of Murmur in private, unilateral order, and is not subject to appeal.

      In this case, money are refunded only to the card from which your last payment came.

      If you wish to refund money lost as a result of errors of the processing service itself and/or your mistakes made on this service, or if you suspect that there may be fraud with your bank card, you should directly contact this processing service MultiCards Online Payments.

      Murmur does not require or store any of your bank details, nor does it participate in the withdrawal of funds from your bank card. The processing service MultiCards Online Payments is responsible for these operations. In this regard, the company Murmur does not bear any responsibility for any operations performed on the processing service.