Anti-Scam Policy

We are proud that our web application Murmur ( www.murmur.dating ) is a brand of high quality, which we try to preserve. Our administration has the policy of struggling scammers to protect our users when using the website. The trust of our users is of utmost importance to us.

Our website cooperates with CPA (Cost Per Action) partners, who are engaged in attracting the female users. These users are the adult and unmarried women, who need new acquaintances. They are in search of the long-term and serious relationship and want to get acquainted with men regardless of their nationality, religion and residence. The registered users use our web service free of charge. However, their firm intention and an account, registered through the CPA partner, is not enough for their profiles to become active on our website, because a user has to undergo the verification procedure to verify her identity, the purpose of registering the profile and the right to the content, uploaded by her on the site.

1. Following situations are not considered as scamming:

   • When at any stage of your communication, a user decides to stop the development of relations with you;
   • When a user has changed the status of the profile activity on the website;
   • When a user profile is active very often or, vice versa, is a long time offline;
   • When a user wears a ring on her fingers. Wearing a ring on any finger does not mean that a person is married;
   • When a user does not answer all questions by e-mail or in any other social network;
   • When a user does not answer calls and/or video calls, performed by any communication means, available outside the service;
   • When a user, for any reason, refuses to provide her personal intimate photos;
   • When a user has photos of relatives, friends, former partners and other personal information posted in any social network, including our website;
   • When a photo and/or information about a user is used for negative reviews on other sites. The exception are websites, licensed to struggle with scamming.

2. The data of the accounts of women, who want to use our service, pass the following verification procedure:

   1. Firstly, the site administration thoroughly checks all the text data used to create the profile. CPA partners are responsible to us for all content and its compliance with our rules. CPA partners are responsible for the content of user profiles that are registered on our service through their partner administrative panels. Secondly, we additionally check the identity on the basis of the passport data, provided to us in the form of the identity card electronic copy, we as well verify the mailbox and the contact phone number of the user.
   2. To avoid using the user's profile by another person, we check the compliance of photos and data specified in the copies of documents, provided to us, with the content (text and multimedia) of the profile on the website.
   3. If there is any doubt in relation to the reliability of any data, we can additionally verify them via video call by Skype or any other video communication service, which enables us to see and communicate with all our female users.
   4. If you question the honesty of any user, first make sure that this is the same user, whose profile you have chosen. Next, in a video chat, you can ask her to turn on the webcam to see her. If she refuses to do this for a long time and tries not to answer the question why she does not turn on the camera, then you can inform our administration about this via feedback form or in any way convenient for you, and we will conduct a thorough investigation.

3. Several tips on avoiding the scammers:

   1. Do not send any money to your woman before start the non-online relationship. It is known that all the women are crazy about shopping, and some of them are real spenders. When they receive money, it is possible that they will spend the money on clothing or cosmetics. Do not provoke women to use your money.
   2. Do not think that you are in love after 1 or 2 months of communication with a woman or woman. Moreover, do not think that your love is mutual, even if the woman says so. You can use video chat as often as possible to see your chosen one, or try to disclose your thoughts in writing and talk to her about it in a regular chat to learn her feelings. You have every reason to believe that you have learned her more closely, her thoughts and behaviour, but you will not be able to understand what her real feelings and true character are. The only possible way to make sure that You are right is to meet her in real life. To be not deceived, we advise you first to purchase your woman's contacts and meet. After that you can use our service to help us organize your trip to the country where she lives or help your woman to come to your country. It is extremely important to spend as much time in the real world (for instance, at least a week) with your chosen one to understand whether you need each other or not.
   3. Another thing that can facilitate the search for your love and help avoid scammers is the help of a professional translator. When you communicate with a woman, you think that she understands your intentions 100%, but you are wrong. Our female users are mostly from non-English-speaking countries, and so they usually learn English at school, some of them continue to study it at universities. So they think they speak English very well. But they do not have enough practice to improve their conversational skills. Moreover, some of them know only basic English. Some female participants find it difficult to translate your letters, so they use an electronic translator to understand your message. Nevertheless, even modern electronic translators can not convey your thoughts reliably. The way out is the additional language training for users. Unfortunately, not all women have the opportunity to attend the language courses, but we do not believe that this should prevent them from finding a worthy life partner in our service if they want to. Our duty is to help all our users, and therefore we recommend, at meetings in real life, to hire the professional translators who can come to the rescue when someone needs help at the meeting. In addition, the officially hired translator is responsible to you. If you decide to meet your chosen one without notifying our service, please remember that you do this at your own risk.
   4. If you want to make sure that the beautiful woman you see in the photo and the one you are chatting with is the same person, the best way to find out is to invite her to the video chat as often as possible. Usually scammers use the stolen photos of women and deceive male users. Therefore, if you ask them to send new photos, they will have nowhere to take them from. To exclude such tricks, ask your woman to send you as many photos as possible. However, it is worth remembering that many decent women, whose photos were stolen and used to deceive men, are on the black lists as scammers. At the same time, they are the victims themselves and do not even realize it.
   5. Women, who state in the marital status clause that they are married, are likely not looking for a life partner, but they are interested in communication and the practice of foreign languages. Some dishonest women can conceal their family status. They cheat on their husbands and can hardly be good partners for you in the future. We recommend avoiding such women, in addition, a woman can conceal that she is married, because she is a scammer and wants to deceive you. Major dating social networks, such as Website, which value their reputation, check the data of the users to make sure that they are adults in their country and are unmarried. Only a single woman can become our user.

4. The Internet has a lot of websites with "black lists" of scammers, suspected of deceiving men. On these sites the deceived men publish pictures of the dishonest women and complain about them. Some of these lists are really trustworthy, but sometimes it happens that vindictive men try to take revenge on women, who refused to communicate or parted with them. Some men even pay such anti-scam sites for the data of women to be published on the "black list". Therefore, it is impossible to define who really deserves the trust, and due to this Website does not recommend to use such sites.

5. Many dating and communication social networks make efforts to protect their users from scamming. They thoroughly check the content (text and multimedia), as well as other documents, but this is not enough to create a strong relationship between a man and a woman. None of the services can give you 100% guarantee that you will ideally suit to each other. Whether online or real relationship, they can both turn into a happy marriage and lead to disappointment. Nobody can protect themselves from bad habits, bad character and rough behaviour of their partner. Nevertheless, for our website, it is very important that our users feel protected from scamming. Nobody wants to suffer from scamming, but everyone can face this on the Internet. The aim and duty of our team is to protect the interests of our users in case of any troubles related with scammers.

6. In the event that you become a victim of scamming as a result of the use (or as a result of) our website and/or its services, the company, in its sole discretion, can compensate a portion of the credits or the equivalent cash amount that you have spent in communicating with the scammer. This is possible only if the fact of scamming can be checked and verified. However, we are sure that such situations on our website are extremely rare. Our team stands guard over the safety of our users. It is very important for us that you find your soul mate, your happiness and love through Website. We do our best to make your search effective and safe.